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Careers

Sales Manager

Develops sales leads, conduct sales engagements, manages sales channels and monitors customer acquisition programmes.

Responsibilities:

  • Develop new accounts while maintaining the current accounts
  • Guide, support and drive sales productivity
  • Identify business trends and marketing opportunities for sales that can improve company performance.
  • Attend tradeshows and participate in industry or customer events to network and promote the Hotel Brands under the Company

Requirements:

  • Good communication and relationship building skills
  • Good industry contacts and customer-focused
  • Self-motivated with the ability to generate and follow through on leads to develop into bookings and revenue

Duty Manager

Overseeing the day-to-day operations of front office and ensuring the smooth delivery of exceptional services to guests

Responsibilities:

  • Supervise the daily operations of the Hotel
  • Trains and supervises the Front Desk employees in all reception and cashiering procedures
  • Ensure effective room inventory control to avoid overbooked situation and to maximize room revenue
  • Adhere to Personal Data Protection Act and ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Requirements:

  • Minimum 3 years of relevant experience in the hospitality industry
  • Well-groomed and possesses a cheerful disposition
  • Calm, efficient, and able to work well under pressure
  • A passion for delivering exceptional levels of guest service

Software Support Engineer

Address technical issues relating to software implementation, function and upgrades.

Responsibilities:

  • Analyse & troubleshoot applications issues
  • Provide applications support to end users
  • Conduct user trainings on applications
  • Data analysis and creation of reports
  • Develop web and mobile applications

Requirements:

  • Degree/ Diploma in Computing or Information Systems
  • Hands-on experience in web and mobile applications development
  • Development experience using VB, ASP/ASP.NET, C#, JavaScript, HTML, CSS, T-SQL and MS SQL
  • High attention to detail
  • Good analytical and communication skills

IT Executive

Provide techinical assistance to all users. Maintain system avaliaiblity and improve performance of the company's information and telecommunications systems.

Responsibilities:

  • Provide technical support to users on computer hardware, software and networks
  • Setting up desktop, hardware peripheral and installs software
  • Perform server installations, administrations & maintenance
  • Liaising with vendors on IT issues and purchases;

Requirements:

  • Diploma in Computer Studies/Science or related fields of study
  • Microsoft Certified System Administrator (MCSA) / Microsoft Certified System Engineer (MCSE) added advantages
  • Good understanding of Internet and web architecture
  • Good troubleshooting skills on desktop/servers, networks and business applications
  • Initiative and able to promptly answer support related email & phone calls

Hotel Front Desk Executive

Perform frontline duties and represents our Hotel in ensuring that guests have a comfortable and pleasant experience throughout their stay with us.

Responsibilities:

  • Greet guests in a warm and friendly manner
  • Process guest check in/out including handling of monetary receipts and payments
  • Assist guests with concierge related enquiries. Eg; Places of interests to visit
  • Ensure hotel rooms are ready for guests’ check in
  • Promote guests’ loyalty to our hotels by providing them with a pleasant experience during their stay with us
  • Prompt attention to guests’ feedbacks and carry out service recovery measures where required

Requirements:

  • Strong interpersonal and communication skills
  • Able to communicate fluently in English
  • Well-groomed and neat

Bellhop

Provide a pleasant experience for all guests staying in the hotels

Responsibilities:

  • Open doors and assist guests/visitors entering and leaving property
  • Handle luggage for both arriving and departing guests which includes proper handling, tagging, recording, storage and delivery of all luggage.
  • Attend to basic guest enquiries pertaining to tourist information.
  • Work closely with other departments to provide pleasant experience for all guests.
  • Perform any other duties and responsibilities as and when assigned

Job Requirements:

  • Able to converse in basic English
  • Ability to stand and walk frequently throughout the work shift
  • Punctual, well-groomed and possesses a cheerful disposition
  • Able to commit to rotational shifts, weekends and Public Holidays

Part-Time Positions available as well!

Housekeeping Supervisor

Mentoring of new housekeeping attendants and leading the housekeeping function in the assigned hotel(s).

Responsibilities:

  • Responsible for day-to-day housekeeping operations
  • Assist housekeeping team on their roles and duties, inspect work for conformance and ensure compliance
  • Lead, supervise, train and retrain staff to prescribed hotel standard
  • Daily inspection of rooms, facilities, common area to ensure high standard of cleanliness and maintenance
  • Any ad-hoc duties assigned by Duty Manager

Requirements:

  • Minimum GCE 'O' level  or Nitec with 1 year relevant experience in housekeeping supervisory role, or Diploma in Hospitality with no relevant experience
  • Able to motivate staff, lead and guide a team
  • Customer oriented, quality focus and alert with keen eye for details
  • Able to work shift, weekends and public holidays

Room Attendant

Perform housekeeping duties to ensure cleanliness and tidiness at guest rooms and common areas. Maintenance of fixtures and furniture to ensure it is kept in excellent conditions at all times.

Responsibilities:

  • Cleaning of hotel guests’ rooms and common area
  • Assist in other ad hoc duties as and when assigned

Requirements:

  • Ability to read room numbers, dates, and basic instructions
  • Physically fit and able to bend frequently
  • Able to work shifts, weekends and public holidays

Part-Time Positions available as well!

Reservation Executive

Respond to reservation requests from guests, travel agents, and referral networks made through various platforms

Responsiblities:

  • Answer telephone enquiries pertaining to reservation of hotel's rooms, room rates, etc.
  • Reply with confirmation of bookings via emails, faxes, extranet
  • Process reservations into the hotel system

Requirements:

  • Proficient in basic Microsoft Excel
  • Knowledge in Property Management System will be an advantage
  • Strong interpersonal and communication skills
  • Customer oriented attitude
  • Passionate in delivering excellent guest service and possess strong communication and administration skills.

Painter

Responsiblities:

  • Carry out daily painting work according to procedures and specifications
  • Plastering work
  • Maintain daily housekeeping at workplace
  • Maintain working tools and equipment in good condition
  • Follow safe work practices in all aspect of work

Requirements:

  • 1 to 2 years working experiences, preferably with relevant hands-on experience in building related or hospitality industry
  • Resourceful, proactive and team player
  • Good interpersonal and communication skill
  • Service-oriented with good personality

Maintenance Technician

Perform general maintenance within Hotels and premises.

Responsiblities:

  • Attend to complaints/reporting of breakdown of services within the hotel premises
  • Diagnostic testing and inspection for all electrical and mechanical equipment, sanitary and plumbing system, and arrangement of faulty items for repair work
  • Diagnostic testing and inspection of air-conditioning system including fan coil unit, compressor, control IC board and piping works for both preventive and repair work
  • Managing stocks for M&E spare parts, electrical works, sanitary and tracking of stock level

Requirements:

  • 1 to 2 years working experiences, preferably with relevant hands-on experience in building related or hospitality industry
  • Preferably possess Class 3 license
  • Resourceful, proactive and team player

Be part of our exciting team and embark on a hospitality career with Fragrance Hotel.

Interested applicants can apply by sending their updated resume to careers@gphl.com.sg

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