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More Stays = More Rewards

Enjoy exclusive member discounts and benefits. Earn points for every stay with us to redeem rewards.
The more you stay, the bigger and better the rewards get!

Book your stay with us to earn points and redeem attractive rewards. Points will be credited for room bookings only and will not be valid for additional add-on packages such as attraction tickets.  

As an iStay Rewards member, you get to access greater room discounts, benefits as our hotel member guest, turn your dollars into points and redeem rewards for room deals, shopping, dining and more. Discover these great reasons to join us as a member today!

  •        Receive a one-time 10% eVoucher when you sign up
  •        Log in to book faster
  •        Earn points when you stay with us every time
  •        Enjoy a range of benefits that different membership tiers offer       
  •        FREE lifetime membership

 

THE MORE YOU STAY, THE MORE YOU EARN

Move your way up to unlock more benefits and enjoy better rewards!
 

 

REDEEM YOUR POINTS BEFORE IT'S GONE!

Turn your points into vouchers. Be sure to redeem the points as fast as you can. Any unused points will expire after 1 year.

FAQs

Q) How do I join as an iStay Rewards member?

A)  To become an iStay member, create an account with us here.

Q) How are the points calculated?

A) For every dollar spent (excluding all taxes), we will credit 1 point to your iStay Rewards account. If you have made a payment of $60.50, you will receive 60 points in your membership account.

Q) How long will my points be credited into my iStay Rewards account after I have made payment?

A) All points will be credited into your iStay Rewards account after check-out.

Q) How do I redeem my points?

A) Log in to your iStay Rewards account and click ‘Redeem’. An eVoucher will be sent to the email address you provided to register for this account.

Q) What happens if I cancel my booking?

A) If you have cancelled your booking, no points will be credited to your account.

Q) How do I move to the next membership tier?

A) If you are a normal member, you will need 500 points to reach the next tier, Silver. If you are a normal member and have spent $1,000 (1,000 points), you will become Gold member. If you are a Silver member, you will need 500 points to reach Gold tier. If you are a Silver member and has spent $1,000 (1,000 points), you will become a Platinum member. Every updated status will remain for the next 365 days.

Q) What happens if I do not use my membership points within 1 year?

A) Our membership points are valid for 1 year. If you did not redeem the rewards, your points will expire after 365 days.

Q) Will my member status be downgraded?

A) For example, if you are a Silver member and no booking has been made within a year, you will be downgraded to normal member. If you have made bookings within a year but your points are unable to maintain the current status, you will be downgraded to the membership tier according to the number of points you have in your account. For example, if you are a Gold member and you have spent $800 (800 points) within a year, you will be downgraded to Silver member at the end of 1 year. Do note that redemption of rewards points will not affect the member status.

Q) Will I still be able to enjoy other promotions on your website?

A) All members will not be entitled to other promo code discounts.

Q) What if the rewards points was not credited into my account?

A) For any membership related matters, kindly email your enquiries to iStay Admin.

* iStay reserves the right to change the reward offers and points multiplier without prior notice.

 

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