Privacy Policy

This statement explains when is personal data collected and why, how long Fragrance Hotel Management Pte Ltd keeps the data, FHMPL’s security measures and correction requests. “Personal data” means any information about an individual which can be identified from that data, as more specifically defined under Personal Data Protection Act (“PDPA”). This privacy policy applies to all information collected by Fragrance Hotel Management Pte Ltd and/or its related entities (collectively, “FHMPL”, “we”, “us” or “our”).

1. When is information collected from you?

   • when you register for or use any of our services on websites owned and/or operated by us.
   • when you take part in any contest, survey or promotion conducted by us and/or our business partners.
   • when you register as a member of websites owned and/or operated by us, or hosted by our business partners on behalf of us or use services on such websites.

2. What is the information used for?

   Information which you provide to us may be used and disclosed by us and our affiliates, business partners and contractors (who may be based outside Singapore) for the following purposes:

   • to respond to your requests and queries;
   • to provide goods and services to you;
   • to verify and process your personal particulars and payments;
   • to communicate with you;
   • to enforce contractual and legal rights and obligations;
   • for marketing research, user profile and statistical analysis;
   • to send you information, promotions, updates and marketing and advertising materials in relation to our goods and services and those of third party organisations;
   • complying with law, the requests of law enforcement and regulatory officials, or orders of court; and
   • for any other purposes for which we have obtained your consent, including during the registration process.

   In the event that you participate in contests or other promotional programs on our websites sponsored or organised by third parties or purchase goods and services offered by third parties or offer goods and services to third parties on our websites, your information may be disclosed to and used by such third parties.

3. How long does we keep the information?

   We shall retain your personal data for as long as is necessary for the above mentioned purposes and take reasonable measures to destroy any personal data that is no longer necessary to meet those purposes.

4. Our security measures

   We will safeguard the privacy of your personal data, whether you interact with us personally, by telephone, mail, over the internet or other electronic media. We hold personal data in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure. Where we no longer require any personal data that we hold. That personal data would be destroyed or have particulars or information which may identify individuals removed.

5. Contacting

   FHMPL aims to comply with the requirements of the PDPA and respects your choices. If you have registered your telephone number with Do Not Call (DNC) Registry, we will not send you promotional and marketing messages. However, if you have previously consented to us sending you such message via your telephone number, we will continue to do so until you withdraw such consent.

   We have appointed Data compliance Officers in FHMPL to oversee our compliance with the DNC provisions and the rest of the PDPA. Should you have any feedback or enquiries relating to your personal data or would like to manage how we may send promotional or marketing messages via your telephone, please contact our PDPA officers at pdpa@gphl.com.sg.

   For more information about PDPA generally, please visit the website at pdpa@gphl.com.sg.