Your Step-by-Step Guide to Mobile Check-In at Fragrance Hotel
Planning a stay at Fragrance Hotel? Make your arrival smoother with our Mobile Check-In – a fast, contactless way to get your room ready before you even step through the doors. Here’s how you can check in like a pro, right from your phone.
Why Use Mobile Check-In?
Mobile Check-In allows you to:
Save time – Skip the front desk queues
Check in anytime – Up to 3 days before arrival
Go keyless – Use your phone as a digital room key (or request a physical one)
Enjoy a contactless experience – No paperwork or waiting needed
How to Check In Online (No App Needed!)
You don’t need to download anything to get started. Just follow these simple steps:
Step 1: Register Online
Check your email – Look out for a reminder from TREVO, our digital check-in partner.
Click the registration link – Enter your First Name, Last Name, and Arrival Date exactly as they appear on your passport and booking.
Add guest(s) – If you’ve booked a room for more than one person, tap “Add Guest” and upload each guest’s passport.
Take/Upload your passport(s) – Clear image only. (Note: ID cards are not accepted.)
Make payment if required – If there’s a balance, you’ll be prompted to complete payment securely online.
Take a selfie for verification – Ensure your face is well-lit and free from sunglasses, masks, or hats.
Submit check-in request – Once done, we’ll send an email when your room is ready on your arrival date.
Step 2: Unlock Your Room with the GPHL App
After registration, you can unlock your room using your smartphone!
Download the GPHL Digital Key App – Available on the App Store or Google Play.
Open the app, select Fragrance Hotel location you made booking at – Tap "Get Digital Key". Enter your First Name (Given Name), Last Name (Surname), and Arrival Date.
Take another selfie for final verification – Ensure your face is clearly visible.
Digital Key request completed – Once approved (from 3PM SGT), you can use your phone to unlock your room.
Tap the "Key" icon – Follow the on-screen instructions in the app.
Prefer a physical key instead? No worries – just approach our front desk and we’ll be happy to assist you!
Need Help?
Our Digital Concierge is just a message away! Email us at: gethelp@gphl.com.sg
Experience Fragrance Hotel, Your Way
Whether you’re traveling for business or leisure, our Mobile Check-In gives you a head start to a seamless and stress-free stay. Less waiting, more enjoying – exactly how every trip should begin.