Your Step-by-Step Guide to Mobile Check-In at Fragrance Hotel

 

Planning a stay at Fragrance Hotel? Make your arrival smoother with our Mobile Check-In – a fast, contactless way to get your room ready before you even step through the doors. Here’s how you can check in like a pro, right from your phone.

Why Use Mobile Check-In?

Mobile Check-In allows you to:

  • Save time – Skip the front desk queues

  • Check in anytime – Up to 3 days before arrival

  • Go keyless – Use your phone as a digital room key (or request a physical one)

  • Enjoy a contactless experience – No paperwork or waiting needed

 

How to Check In Online (No App Needed!)

You don’t need to download anything to get started. Just follow these simple steps:

 

Step 1: Register Online

  1. Check your email – Look out for a reminder from TREVO, our digital check-in partner.

  2. Click the registration link – Enter your First Name, Last Name, and Arrival Date exactly as they appear on your passport and booking.

  3. Add guest(s) – If you’ve booked a room for more than one person, tap “Add Guest” and upload each guest’s passport.

  4. Take/Upload your passport(s) – Clear image only. (Note: ID cards are not accepted.)

  5. Make payment if required – If there’s a balance, you’ll be prompted to complete payment securely online.

  6. Take a selfie for verification – Ensure your face is well-lit and free from sunglasses, masks, or hats.

  7. Submit check-in request – Once done, we’ll send an email when your room is ready on your arrival date.

 

Step 2: Unlock Your Room with the GPHL App

After registration, you can unlock your room using your smartphone!

  1. Download the GPHL Digital Key App – Available on the App Store or Google Play.

  2. Open the app, select Fragrance Hotel location you made booking at – Tap "Get Digital Key".  Enter your First Name (Given Name), Last Name (Surname), and Arrival Date.

  3. Take another selfie for final verification – Ensure your face is clearly visible.

  4. Digital Key request completed – Once approved (from 3PM SGT), you can use your phone to unlock your room.

  5. Tap the "Key" icon – Follow the on-screen instructions in the app.

 

Prefer a physical key instead? No worries – just approach our front desk and we’ll be happy to assist you!

 

Need Help?

Our Digital Concierge is just a message away! Email us at: gethelp@gphl.com.sg

 

Experience Fragrance Hotel, Your Way

Whether you’re traveling for business or leisure, our Mobile Check-In gives you a head start to a seamless and stress-free stay. Less waiting, more enjoying – exactly how every trip should begin.