Your Step-by-Step Guide to Mobile Check-In at Fragrance Hotel

 

Planning a stay at Fragrance Hotel Balestier, Rose or Oasis? Make your arrival smoother with our Mobile Check-In – a fast, contactless way to get your room ready before you even step through the doors. Here’s how you can check in like a pro, right from your phone.

Why Use Mobile Check-In?

Mobile Check-In allows you to:

  • Save time – Skip the front desk queues

  • Check in anytime – Up to 3 days before arrival

  • Go keyless – Use your phone as a digital room key (or request a physical one)

  • Enjoy a contactless experience – No paperwork or waiting needed

 

How to Check In?

Just follow these simple steps:

 

Option 1: Use the GPHL Mobile Key App

  1. Download the GPHL Digital Key App – Available on the App Store or Google Play.

  2. Register before you arrive – Open the app, select Fragrance Hotel location you made booking at, and tap "Check In”. Enter your First Name (Given Name), Last Name (Surname), and Arrival Date exactly as they appear on your passport and booking.

  3. Add guest(s) – If you’ve booked a room for more than one person, tap “Add Guest” and upload each guest’s passport.

  4. Take/Upload a clear photo of your passport(s) – ID cards are not accepted.

  5. Make payment if required – If there’s a balance, you’ll be prompted to complete payment securely online.

  6. Take a selfie for verification – Use good lighting and ensure your face is clearly visible (no mask, hat, or accessories).

  7. Submit check-in request – Once done, we’ll send an email when your room is ready on your arrival date.

  8. Get your digital key – Once approved (from 3PM SGT), tap “Request Key” upon arrival or within 500 meters of the hotel.

  9. Submit digital key request – Once approved, you can access your room immediately using your digital key.

  10. Tap the "Key" icon – Follow the on-screen instructions to access the lift and unlock your room.

 

Option 2: Register Online (No app needed!)

  1. Check your email – Look out for a reminder from TREVO, our digital check-in partner.

  2. Click the registration link in the email – Enter the required details and follow the on-screen instructions to complete your check-in.

 

Prefer a physical key instead? No worries – just approach our front desk and we’ll be happy to assist you!

 

Need Help?

Our Digital Concierge is just a message away! Email us at: gethelp@gphl.com.sg

 

Experience Fragrance Hotel, Your Way

Whether you’re traveling for business or leisure, our Mobile Check-In gives you a head start to a seamless and stress-free stay. Less waiting, more enjoying – exactly how every trip should begin.